Customer Service Cara Efektif Memuaskan Pelanggan Yoeti, H. Oka A. text Jakarta Pradnya Paramita 1999 x, 86 hlm : ilus ; 21 cm H. Oka A. Yoeti Konsumen 381.3 381.3 YOE c 979-408-441-7 20260904091610 INLIS000000000005167 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)