00435     2200157   4500001002100000005001500021035002000036245007300056100002100129300003100150260003900181082001000220084001600230020001800246650001300264INLIS00000000000516720260904091610  a0010-09260000771 aCustomer Service Cara Efektif Memuaskan Pelanggan /cH. Oka A. Yoeti0 aYoeti, H. Oka A.  ax, 86 hlm :bilus ;c21 cm  aJakarta :bPradnya Paramita,c1999  a381.3  a381.3 YOE c  a979-408-441-7 4aKonsumen