Cara Efektif Memuaskan Pelanggan Yoeti A, Oka text Jakarta PT Pradnya paramitha 2000 86 hlm : ilus ; 21 Cm Oka A. Yoeti Customer Service 381.3 381.3 YOE c 979-408-441-7 20250220104505 20241014015345 INLIS000000000004499 INLIS000000000003539 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)