na INLIS000000000004499 20250220104505 0010-0225000156 INLIS000000000003539 20241014015345 0010-1024000142 Customer Service : Cara Efektif Memuaskan Pelanggan / Oka A. Yoeti Yoeti A, Oka 86 hlm : ilus ; 21 Cm Jakarta : PT Pradnya paramitha, 2000 381.3 381.3 YOE c 979-408-441-7 Customer Service 00000008478