<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Customer Care Excellence : Meningkatkan Kinerja Perusahaan melalui Pelayanan Prima /</dc:title>
  <dc:creator>
   Rangkuti Freddy
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Jakarta : PT Gramedia Pustaka Utama,</dc:publisher>
  <dc:date>2017</dc:date>
  <dc:language/>
  <dc:subject>Customer Care Excellence Meningkatkan Kinerja Perusahaan melalui Pelayanan Prima</dc:subject>
  <dc:identifier>URN:ISBN:978-602-03-3694-7</dc:identifier>
</rdf:Description>