Total Quality Service Tjiptono, Fandy text Yogyakarta ANDI YOGYAKARTA 1997 176 hlm : ilus ; 16 x 23 Cm. Fandy Tjiptono Manajemen Pemasaran Jasa 658.812 658.812 TJI p 979-533-456-5 20241023020347 INLIS000000000003663 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)