00452     2200157   4500001002100000005001500021035002000036245006500056100002000121300003500141260004100176082001200217084001800229020001800247650002900265INLIS00000000000366320241023020347  a0010-10240002661 aPrinsip - Prinsip :bTotal Quality Service /cFandy Tjiptono0 aTjiptono, Fandy  a176 hlm :bilus ;c16 x 23 Cm.  aYogyakarta :bANDI YOGYAKARTA,c1997  a658.812  a658.812 TJI p  a979-533-456-5 4aManajemen Pemasaran Jasa