na INLIS000000000003504 20241011124253 0010-1024000107 HOTEL CUSTOMER SERVICE / Oka A. Yoeti Yoeti. Oka A. Cet. IV 109 hlm : ilus ; 21 cm Jakarta : PT.Perca, 2003 945.980.1 945.980.1 YOE h 979-8712-01-3 HOTEL CUSTOMER SERVICE