Tjiptono, Fandy text Yogyakarta Andi 1997 Ed.2 176 hlm : xii + 176 hlm ; 16 x 23 cm Fandy Tjiptono Prinsip-prinsip Total Quality Service 658.812 658.812 TJI p 979-533-600-2 20240910095951 INLIS000000000003317 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)