na INLIS000000000003317 20240910095951 0010-0924000086 Prinsip-prinsip Total Quality Service / Fandy Tjiptono Tjiptono, Fandy Ed.2 176 hlm : xii + 176 hlm ; 16 x 23 cm Yogyakarta : Andi, 1997 658.812 658.812 TJI p 979-533-600-2 Prinsip-prinsip Total Quality Service