00478     2200169   4500001002100000005001500021035002000036245006000056100002000116250000900136300004300145260003000188082001200218084001800230020001800248650004200266INLIS00000000000331720240910095951  a0010-09240000861 aPrinsip-prinsip Total Quality Service /cFandy Tjiptono0 aTjiptono, Fandy  aEd.2  a176 hlm :bxii + 176 hlm ;c16 x 23 cm  aYogyakarta :bAndi,c1997  a658.812  a658.812 TJI p  a979-533-600-2 4aPrinsip-prinsip Total Quality Service