Tjiptono, Fandy text Yogyakarta CV Andi Offset 2006 Ed. IV x + 176 hlm : ilus ; 23 x 16 cm Fandy Tjiptono Service Management 658 658 TJI m 979-763-154-0 20240705073907 INLIS000000000002802 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)