na INLIS000000000002802 20240705073907 0010-0724000037 Manajemen Jasa / Fandy Tjiptono Tjiptono, Fandy Ed. IV x + 176 hlm : ilus ; 23 x 16 cm Yogyakarta : CV Andi Offset, 2006 658 658 TJI m 979-763-154-0 Service Management