00435     2200169   4500001002100000005001500021035002000036245003700056100002000093250001100113300003800124260004000162082000800202084001400210020001800224650002300242INLIS00000000000280220240705073907  a0010-07240000371 aManajemen Jasa /cFandy Tjiptono0 aTjiptono, Fandy  aEd. IV  ax + 176 hlm :bilus ;c23 x 16 cm  aYogyakarta :bCV Andi Offset,c2006  a658  a658 TJI m  a979-763-154-0 4aService Management