<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Service Management : What's In A Name /</dc:title>
  <dc:creator>
   Trisakti University
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Jakarta : Trisakti University Press,</dc:publisher>
  <dc:date>1999</dc:date>
  <dc:language/>
  <dc:subject>Service Management</dc:subject>
</rdf:Description>