na INLIS000000000002064 20240702113411 0010-0224000354 Manajemen Jasa / Fandy Tjiptono Tjiptono, Fandy Ed. 2 x + 176 hlm : ilus ; 23 x 16 cm Yogyakarta : CV Andi Offset, 2000 658 658 TJI m 979-533-767-X Service Management 240702 0