Tjiptono, Fandy text Yogyakarta Andi Offset 1998 Ed. 2, Cet. 2 xiv + 374 hlm : ilus ; 23 x 16 cm Fandy Tjiptono Total Quality Management 658 658 TJI t 979-533-368-2 240709 20240709090252 INLIS000000000001871 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)