na INLIS000000000001871 20240709090252 0010-0224000161 Total Quality Management / Fandy Tjiptono Tjiptono, Fandy Ed. 2, Cet. 2 xiv + 374 hlm : ilus ; 23 x 16 cm Diana, Anastasia Yogyakarta : Andi Offset, 1998 658 658 TJI t 979-533-368-2 Total Quality Management 240709 0 00000003011