00571     2200205   4500001002100000005001500021035002000036245004700056100002000103250001800123300004000141700002100181260003700202082000800239084001400247020001800261650002900279008004100308990001600349INLIS00000000000187120240709090252  a0010-02240001611 aTotal Quality Management /cFandy Tjiptono0 aTjiptono, Fandy  aEd. 2, Cet. 2  axiv + 374 hlm :bilus ;c23 x 16 cm0 aDiana, Anastasia  aYogyakarta :bAndi Offset,c1998  a658  a658 TJI t  a979-533-368-2 4aTotal Quality Management240709                           0        a00000003011