00524     2200181   4500001002100000005001500021035002000036245009200056100002300148250001100171300002400182260003500206082001700241084002300258020002200281650001400303650002500317INLIS00000000000110320230314085947  a0010-03230000341 aPengukuran Tingkat Kepuasan Pelanggan Untuk Menaikkan Pangsa Pasar /cProf. J. Supranto0 aSupranto, Prof. J.  aCet. 4  ax, 300 hlm ;c21 cm  aJakarta :bRineka Cipta,c2011  a658.812. 072  a658.812. 072 SUP p  a978-979-518-725-7 4aPelanggan 4aPelayanan-Penelitian